Hey I’m Susan! I’m a senior product designer making people’s lives less complicated and more productive.
I enjoy rock climbing, hiking and trying out new cafes. I’m currently learning how to swim, so if you’re seeing this…I haven’t drowned yet.
susanvan
PROJECTS
Payments regulatory changes
Ensure merchants update their account details to comply with new Singapore government rules and continue being able to sell online.
Involves: ⏱️ Tight timelines, 🏆 Quick winspayments
Cross border shipping labels
Provide a native experience for purchasing cross border shipping labels that support prepaid duties and import taxes.
Involves: ⚓️ Pivots, 🔥 Spicy debates, 🏆 Quick winsshipping
Duties and import taxes
Designed a 0-to-1 product to make cross border selling easier for merchants and improve the buyer experience. Designed several milestones for this product.
Involves: 🌱 0-to-1 product, 🔥 Spicy debates, 🏆 Quick winsintl taxes
EU VAT changes
Designed the tax registration changes on Shopify to help merchants prepare for the tax rule changes in the EU.
Involves: ⏱️ Tight timelines, 🔥 Spicy debates